Payment and Cancellation Policy

At Adoro viajar a Egipto, we aim to make the booking and payment process clear, secure, and convenient for our travelers. This Payment and Cancellation Policy explains how payments, booking confirmations, changes, cancellations, refunds, and no-show cases are handled when booking tours, transfers, activities, or travel services through our website adoroviajaraegipto.com or through our official communication channels.

1. Booking Confirmation

A booking request is not considered confirmed until you receive written confirmation from our team by email, WhatsApp, or another official communication method. Confirmation may depend on availability, service type, travel date, number of travelers, pickup location, payment status, and any special requirements related to your trip.

2. Payment Methods

Payment methods may vary depending on the service booked. We may accept payment by cash, bank transfer, online payment link, card payment through a third-party provider, or any other method agreed with our team before confirmation. The available payment method will be clearly explained to you during the booking process.

3. Deposits and Full Payment

Some tours or travel services may require a deposit to secure the booking, while others may require full payment in advance. The required payment amount and deadline will be provided before confirming your booking. If payment is not received within the agreed time, Adoro viajar a Egipto reserves the right to release the booking without further notice.

4. Prices and Currency

Prices may be shown in USD, EUR, EGP, or another agreed currency depending on the service and payment method. Currency exchange rates, bank fees, payment gateway fees, or transfer charges are the responsibility of the customer unless otherwise confirmed in writing. Prices may change due to season, availability, fuel costs, entrance fees, supplier changes, or special service requests.

5. Payment Security

When online payments are processed through third-party payment providers, the transaction will be subject to the security terms and privacy policies of that provider. Adoro viajar a Egipto does not store full credit card details on its website. Customers should ensure that payment is made only through official links or payment details provided by our team.

6. Customer Cancellation

If you wish to cancel a confirmed booking, you must contact us as soon as possible by email, phone, or WhatsApp. Cancellation fees may apply depending on the type of service, the cancellation date, supplier policies, and any costs already paid to arrange the service. Some services may be partially refundable, fully refundable, or non-refundable according to the conditions provided at the time of booking.

7. General Cancellation Guidelines

Cancellation terms may differ from one tour or service to another. As a general guideline, cancellations made early may be eligible for a higher refund, while cancellations made close to the travel date may result in partial or full charges. Private tours, domestic flights, hotels, Nile cruises, special permits, attraction tickets, and customized services may have stricter cancellation terms.

8. No-Show Policy

If the customer does not arrive at the agreed meeting point, does not respond to contact attempts, or is not ready at the confirmed pickup time, the booking may be treated as a no-show. In no-show cases, the service may be considered completed and no refund may be provided.

9. Late Arrival

Customers are responsible for being ready at the confirmed pickup time. If you are late, we will do our best to assist whenever possible; however, delays may reduce the duration of the tour or may result in cancellation if the service cannot be operated due to timing restrictions. Additional waiting time or schedule changes may be subject to extra charges.

10. Changes and Amendments

Requests to change the travel date, pickup location, number of travelers, itinerary, or service details must be sent to us as early as possible. We will try to accommodate changes depending on availability and supplier conditions. Any price difference, supplier fee, or additional cost caused by the requested change will be communicated before applying the amendment.

11. Cancellation by Adoro viajar a Egipto

Adoro viajar a Egipto reserves the right to cancel, reschedule, or modify a service due to weather conditions, safety reasons, government instructions, road closures, site closures, operational issues, force majeure events, or circumstances beyond our control. In such cases, we will offer a suitable alternative, rescheduling option, or refund according to the nature of the service and costs already incurred.

12. Refund Processing

If a refund is approved, it will be processed using the same payment method whenever possible, unless another method is agreed. Refund processing time may vary depending on banks, payment gateways, transfer services, or third-party providers. Any transfer fees, bank charges, or currency conversion differences may be deducted from the refundable amount unless otherwise agreed in writing.

13. Non-Refundable Services

Some services may be non-refundable once confirmed, including but not limited to domestic flight tickets, train tickets, hotel bookings, Nile cruise reservations, entrance tickets, special permits, customized arrangements, or services booked through third-party suppliers with strict cancellation policies. Non-refundable conditions will be explained when applicable.

14. Weather and Force Majeure

Certain activities may be affected by weather, river conditions, security instructions, traffic, government decisions, or other events beyond our control. If a service cannot be operated safely or legally, we will try to provide an alternative date or similar service where possible. Refund eligibility will depend on the specific situation and supplier conditions.

15. Contact for Payment and Cancellation Requests

For any payment questions, cancellation requests, refund follow-ups, or booking changes, please contact our team using the details below. To help us process your request faster, please include your booking name, travel date, service name, and contact number.

• Website: adoroviajaraegipto.com
• Email: info@adoroviajaraegipto.com
• Mobile / WhatsApp: +201111161407

By confirming a booking with Adoro viajar a Egipto, you acknowledge that you have read, understood, and accepted this Payment and Cancellation Policy. This policy may be updated from time to time, and the latest version published on our website will apply to future bookings.